Dispute a cancellation or rescheduling fee

We know schedules can change quickly, but unfortunately, skipping, rescheduling, or cancelling a booking with fewer than 2 hours until the start time can cause your professional to lose valuable work.  Therefore, making a change to a booking between 24 and 2 hours prior to the start time incurs a $20 fee.  If you think there's a mistake and that you were incorrectly charged a fee, get in touch with our customer support team immediately.

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