Yes, of course. You can cancel and/or reschedule any appointment free of charge when it is done at least 2 hours prior to scheduled service. You can do this from your Washos app on both iPhone and Android. You can also do it directly from our website.
Washos' policies are designed to promote a consistently reliable experience for customers and technicians alike. While we know schedules can change quickly, rescheduling or skipping a booking with short notices causes technicians to miss out on other job opportunities as well as waste their time and gas. To be fair, we have to compensate our technicians for their time and expect the same from them.
Cancelling a booking less than 2 hours before the assigned time will be subject to a $20 non-refundable fee. Please notify us ASAP if you need to cancel or reschedule your appointment.
Please note that 98% of our bookings will be delivered on the date and time requested. In the event that your bookings get canceled or a technician doesn’t show up we will send you a rescheduling email and add credits to your Washos account for the bit of inconvenience.